Two-Way Radio Maintenance and Support Contract Services.

Giving you support wherever and whenever you need it.

Radiocoms understands that your voice, data and video communication system is the backbone of your organisation, whether that is locally, nationally or globally.Ensure business continuity and protection of your communication solutions with our tailored radio maintenance and support contracts.

Operational at all times. Reducing the risk of unplanned downtime.

Our dedicated team will provide your organisation with a personally designed maintenance plan that will support and optimise the life cycle of your communication products, infrastructure and software.

With its ‘Premier’ Service, Radiocoms’ field engineering personnel provide a 24 hours a day, 365 days a year two-way radio maintenance and support contract service for its clients, with an engineer guaranteed to be on site within 4 hours of fault report anywhere in the UK.

Our engineers receive full manufacturer technical training and are regularly assessed to ensure that standards of service meet Radiocoms’ strict ISO9001:2015 quality and FCS1362/1331 installation standards.

Managed
Services

Maintain

Improve

Reporting

Proaactive Support

Remote Support

Monitoring

Contact our team of experts to discuss your organisations’ maintenance and support requirements.

Tailored to your organisation’s requirements. Giving you a predictable cost.

Our flexible support options are accessible to you in a number of ways from ad hoc repairs and essential support services to priority remote connection, complete on-site infrastructure support, preventative maintenance, monitoring trends and regular performance reviews.

Our team of in house qualified engineers have over 45 years’ experience in maintaining voice, data and video communication systems for organisations of all sizes. All support is managed directly by a dedicated Radiocoms account manager and in house technical engineering manager.

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Scope of Support.

With a dedicated customer services team you will speak to a 24/7 Service Desk member of staff who will record your information, provide a unique reference number for the issue and pass your call through to a highly trained team member. Our customer service desk will take responsibility for co-ordinating all your fault reports, remote diagnostics, support escalations and resolutions.

Working as an extension of your team, wherever possible, our engineer will diagnose and fix your problem remotely troubleshooting the fault and eliminating the need for timely delays. If we cannot find a swift resolution, we have a network of engineers strategically located throughout the UK who will be dispatched to your location in accordance with your service contract.

Confined Space Radio Design

Confined space radio design is an important activity which should be completed well in advance of the system build. From a radio communications perspective a confined space is anywhere where a reasonable line of sight cannot be maintained between radio devices and a transmitting mast.

This could refer to very cramped and restricted spaces, including those underground such as road tunnels, underground railways, utility tunnels and mines. However, it also covers spaces that may in themselves be relatively large and open, but are nevertheless cut off from major masts by complex layouts or obstacles such as thick concrete.

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Radio Design Approach

Every confined space engineering project needs to begin with an in depth understanding of the existing communications technologies that are currently in place and any that are planned for the future, along with a comprehensive understanding of the user requirements.

This information should be defined following a requirements gathering exercise carried out through user group workshops. It should include areas such as the identification of the parties involved in the project, its purpose/aim, all technical requirements,special features and an agreement on acceptance documentation and stakeholder sign-off.

Following this, a comprehensive survey of the environment in question should be carried out. The survey determines factors including:

Precise cable routes: cables must generally bend as little as possible, and larger diameter cables cannot always be threaded through a complex route • Mounting requirements: cables must be mounted away from other fixtures such as lighting and other metal structures • Historical or other key features that must be avoided or preserved

Building structure and fabric: this affects both antenna signal and cabling routes • Handling and delivery: long runs of cable may be supplied on drums weighing over 1000kg and up to 3m in diameter so careful handling and delivery to the installation site is essential

For spaces that are cut off, rather than cramped an additional antenna or antennas can be installed within the confined space, to create a kind of signal ‘hotspot’. This is therefore a common technique in settings such as the turbine hall at a power station.

Alternatively sophisticated radiating cables can be used in a ‘leaky feeder’ approach allowing the radio signal to radiate out in a pre-calculated manner for the frequency ranges in use by the system.

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